According to Pew Research, the Millennials have finally overtaken Boomers in the workforce. This demographic shift has a lot of repercussions in the workplace. For years we've been talking about similarities and differences between the generations at work. The stereotypes abound - Milliennials are digital natives, Boomers have trouble with the remote control; Millennials want … Continue reading What happens when the Boomers are gone and the Millennials are in charge?
Fans of our blog and the podcast series should be very familiar with the work of MIT business professor Zeynep Ton. We’ve cited her book, “The Good Jobs Strategy,” on several occasions, as well as her research showing that paying workers better and treating them better is – surprise – better for the bottom line. … Continue reading Dr. Scott Spera on the Science of Customer Experience
At a recent board of advisors meeting, members of The Workforce Institute at Kronos Incorporated discussed the top issues we believe will impact the world of workforce management in 2015. Individual board members also recorded personal predictions that will affect their respective industries that you can view on youtube. We'll be discussing these predictions … Continue reading Workforce Institute Board Predictions for 2015
Happy (Almost) New Year everybody. And welcome to the last podcast of 2014. Coming soon - a new year, new resolutions, and hopefully some new inspiration to drive us all to do some great stuff at work. In this podcast, I'm chatting with William Tincup, Principal Analyst at Key Interval. William started Key Interval this … Continue reading How Can HR & Marketing Build Your Brand Together?
Since many of you will be enjoying some well earned downtime over the next two weeks, you may be looking for reading material to break up the non-stop viewings of Miracle on 34th Street and Scrooged. Career management and the Market Basket saga dominated the top ten most popular posts from the Workforce Institute this year. … Continue reading Catch Up on the Top Ten Most Popular Workforce Institute Posts for 2014
Wearable technology is not new, but the increasing functionality and decreasing size of wearable devices are spawning a growing industry. Devices are increasingly smaller, more intelligent, and more wearable than in the past. They can collect more information including location information through GPS or access points and employee biometric data such as movement, heart rate, sleep … Continue reading When will (or did?) wearable technology come to your workplace?
One of the most important issues we help our clients address is the need to match their workforce to a changing workload. One way to do this is to use workforce analytics and scheduling technology to make data driven decisions about how to deploy talent. That talent often consists of a mix of full time, … Continue reading Has the Freelance Revolution Arrived in Your Workplace?
Today's post is part 2 of a 3 part series on the career myths that can hold you back professionally. Part 2 focuses on managing yourself at work. Myths About Managing Yourself at Work You need to be outgoing and liked by everyone to succeed. True: It may be easier to forge productive working relationships … Continue reading Top 10 Career Myths – and how they hold you back (Part 2)
Recently I had the pleasure of talking to Zeynep Ton, adjunct associate professor at MIT Sloan School of Management, about her book "The Good Jobs Strategy". I've written about this excellent book here before. Zeynep's core message is that excellent financial returns don't have to come at the expense of employees. In fact, her research indicates … Continue reading Talking About the Good Jobs Strategy with Zeynep Ton
In addition to my Workforce Institute responsibilities, I also manage the voice of the customer program at Kronos. The image to the right expresses our core service message. We do a great job with customer service at Kronos, and have the awards to prove it. We keep it that way by by actively and … Continue reading Top Ten Rules for Keeping Customers Happy in the Cloud