HR Software Implementations: Customize Your Mindset, Not the Software

Mistakenly, many organizations start a software implementation thinking about how they can modify the new software to match their existing processes (i.e.: customize it). However, experience has shown me that this is nearly always the most expensive way to implement a new software platform (and the most expensive way to maintain it) for human resources or payroll functions. Rather, organizations should consider this question: if the existing processes and workflows are working so well, why are we investing in a new system at all?