As technology advances allow us to analyze every aspect of business operations, many companies are inundated with data. Although we celebrate the advances in technology, this “data revolution” has also blurred the line between valuable insight and mundane non-value added information. As a result, many companies are now buried in indecipherable numbers. To successfully pierce through the mountains of useless data and focus on the strategic insights, it is critical businesses have the tools to translate heaps of distracting data into useful information.
Today's guest post is from our board member, Mark Wales. Mark has over 30 years of retail experience both in the US, Europe and Asia with leading retailers such as Ralph Lauren, Williams-Sonoma, Selfridges, and Tesco. A couple of years back I took my American wife back to England (my home country) to spend time … Continue reading Harvesting Your Workforce Benefits – Learning from the Past
In a recent New York Times Magazine article entitled Thinking Outside the (Big) Box, Adam Davidson (of NPR’s “Planet Money) talks about a great customer service experience he had at Ikea recently when he went shopping for a closet system. He found the staff to be both available and helpful. He was surprised given that he'd … Continue reading Good Jobs Strategy = Happier Employees = Better Customer Service
This week I spoke with my Workforce Institute colleagues Sue Meisinger and Andy Brantley about the Working Families Flexibility Act currently making its way through Congress. If passed, this Act would enable private sector employers to offer comp time in lieu of overtime pay to their hourly workers. This has been the case for public … Continue reading Is the Working Families Flexibility Act of 2013 Good for Workers or Not?
I'm writing this while sitting in a parking lot waiting for a doctor appointment. Spring has finally sprung here with its fecund riot of color and accompanying plague of pollen. I love the former. The latter never bothered me until a few years ago when I suddenly became allergic to something that appears in the … Continue reading Spring, Asthma, And the Affordable Care Act
I'm in Beijing this week to launch the Workforce Institute in China. I've been to China several times in the past, but not since 1999. My trips in the past were principally to Hong Kong - which even in 1999 was very cosmopolitan. Other areas of China, though, were much slower-paced places. I made one … Continue reading Breakfast in Beijing and Labor 2.0
It is going to snow this weekend - again - for the third weekend in a row. Not fluffy delightful snow, but wet heavy snow that hurts your back to shovel and takes down tree limbs and power lines to boot. Also the snow that keeps you from getting your errands done around town - … Continue reading More Snow, Really?
Our board member, David Creelman, submits the following for your consideration. I wrote about WaaS, Workforce as a Service, recently. Is this the new reality? In the current political campaign in Ontario, Canada, one of the candidates proposed that the number of temporary workers in any establishment should not exceed 25 percent of the total … Continue reading Politicians Against Free Agents
In our most recent survey conducted in conjunction with Harris Interactive, we asked over 1000 US workers how they are faring as the recession reaches the one year mark. Although there are some glimmers of hope being expressed that we've seen the worst of the recession, many of our respondents have already felt the impact in … Continue reading The Productivity Drain
Even as we hope that we've seen the bottom of the recession, many of us are still watching our expenses closely. While economic output may have stopped contracting according to economists, it doesn't feel like the recession is over. Most families are saving more, paying down their debt and cutting back on discretionary expenses like … Continue reading Labor Expense Management – Start with the Basics