People Analytics and Your Seasonal Workforce

Beyond just getting bodies onboard, leveraging this seasonal workforce can be a big competitive advantage.

Organizational Productivity: Staffing and Scheduling Must Work Together

Today’s guest post is courtesy of our board member, Sharlyn Lauby.  Sharlyn is author of the blog HR Bartender and president of ITM Group Inc. We keep hearing about the challenges of finding qualified talent. According to a report from the Society for Human Resource Management (SHRM) titled “The New Talent Landscape: Recruiting Difficulty and Skills Shortages”, sixty-eight percent … Continue reading Organizational Productivity: Staffing and Scheduling Must Work Together

Employee Burnout & Fatigue – Tweet Chat Highlights

We had a very engaging tweet chat today regarding employee burnout and fatigue in the workplace. A number of thought leaders weighed in on how burnout affects employees and their employers; best practices on how to help prevent employee burnout/fatigue; how technology plays a role; and more. You can view the entire tweet chat below … Continue reading Employee Burnout & Fatigue – Tweet Chat Highlights

New Retail Metrics to Consider

Today's post concerns retail metrics, and specifically whether retailers need to expand the way they think about the metrics that drive staff scheduling.  Brick and mortar retailers have long relied on traffic metrics to manage their business, provide better forecasting, and schedule their staff according to labor demand. But as the retail business and customer expectations … Continue reading New Retail Metrics to Consider

#MPOWR Our Sons & Daughters – By Bringing Their Parents to Work

Our board member, former SHRM CEO Sue Meisinger, reflects on Take Our Daughters and Sons to Work Day - with a twist.  Read her post below and take the poll at the bottom.  We'd love to hear what you think about this idea. I’ve been around long enough to remember when the “Take Our Daughters … Continue reading #MPOWR Our Sons & Daughters – By Bringing Their Parents to Work

Employee Centered Schedule Optimization

Today's post is from our board member, David Creelman.  David is CEO of Creelman Research, and a frequently published expert on human capital management issues.  Following is his take on why organizations should balance the productivity benefits of scheduling software with the needs of the human beings whose schedules are being managed. In Leslie Perlow’s … Continue reading Employee Centered Schedule Optimization

Podcast: Walk a Mile in Their Boots for Change Management Success

We all know that change can be hard, especially at work.  And in the retail environment, where every store manager has his or her own business to run, change mandates cascading down from corporate aren't always welcome.  There are leaders out there, however, who are adept at leading change in their organizations and from whom … Continue reading Podcast: Walk a Mile in Their Boots for Change Management Success

Has the Freelance Revolution Arrived in Your Workplace?

One of the most important issues we help our clients address is the need to match their workforce to a changing workload. One way to do this is to use workforce analytics and scheduling technology to make data driven decisions about how to deploy talent. That talent often consists of a mix of full time, … Continue reading Has the Freelance Revolution Arrived in Your Workplace?

Secrets from the Best Hourly Employers

              What does it take to be an employer of choice for hourly workers?  The graphic above summarizes some of the common best practices that Working Mother identified among the winners of their Best Companies for Hourly Workers award in 2013.  Today I had a podcast conversation with our … Continue reading Secrets from the Best Hourly Employers

Good Jobs Strategy = Happier Employees = Better Customer Service

In a recent New York Times Magazine article entitled Thinking Outside the (Big) Box, Adam Davidson (of NPR’s “Planet Money) talks about a great customer service experience he had at Ikea recently when he went shopping for a closet system.   He found the staff to be both available and helpful.  He was surprised given that he'd … Continue reading Good Jobs Strategy = Happier Employees = Better Customer Service